FAQ

Frequently Asked Questions

Shipping

Do you offer free shipping?
Yes! We offer free UK shipping on all orders

How long does delivery take?
Standard UK delivery takes 7- 12 working days. Express options are available at checkout.

Returns

What is your returns policy?
We accept returns within 30 days of purchase. Items must be unworn, unwashed and in their original condition with tags attached.

How do I return an item?
Simply contact our team at hello@shopnayrel.com with your order number and we'll guide you through the process.

Orders

Can I change or cancel my order?
Please contact us as soon as possible. We'll do our best to help, but we cannot guarantee changes once an order has been dispatched.