Shipping policy

Shipping Policy

Free Shipping

We're proud to offer Free Shipping on eligible orders.

All orders are processed and dispatched from our warehouse. Please allow additional processing time during public holidays, promotional periods, and seasonal sales.

Order Processing

Orders are processed Monday to Friday.

Please allow 3–10 business days for your order to be processed before dispatch.

Once your order has been processed, it will be shipped on the next business day.

Please note that we do not process or ship orders on weekends or public holidays.

Order Changes & Cancellations

Once an order has been placed, we are unable to guarantee cancellation.

If you need to update your shipping information, please contact us as soon as possible at:

suppor-client@shopnayrel.com

Please note that once your order has entered the processing stage, we are unable to make any changes to your order or delivery details.

Estimated Delivery Times

We work with trusted international shipping partners to ensure your order arrives safely.

Estimated delivery times are as follows:

United Kingdom: 7–14 Business Days
Europe: 7–14 Business Days
United States: 7–15 Business Days
Canada: 7–16 Business Days
Central America: 10–25 Business Days
Australia & New Zealand: 10–26 Business Days
Rest of the World: 11–30 Business Days

Please note that these delivery times are estimates only and may vary depending on customs clearance, carrier delays, weather conditions, or other unforeseen circumstances.