Privacy policy

Privacy Policy

1. Who is responsible for processing your personal data?

The data controller responsible for processing your personal data is Maison Loriel.

Please note that this website (the "Website") is owned and operated by Maison Loriel. By accessing and using this Website, you acknowledge that you have read and accepted this Privacy Policy.

If you have any questions, you can contact us at:

 support-client@shopnayrel.com

2. Why does Maison Loriel process your personal data?

Maison Loriel processes your personal data in order to provide our products and services.

We take your privacy seriously and are committed to protecting your personal information. All personal data is processed securely and in accordance with applicable data protection laws.

You may withdraw your consent at any time by contacting us at support-client@shopnayrel.com This will not affect the lawfulness of any processing carried out before your consent was withdrawn.

3. How do we use your personal data?

Your personal data may be used for the following purposes:

  • To process and deliver your orders.
  • To provide customer support.
  • To manage your account.
  • To improve our website and services.
  • To send order updates and shipping notifications.
  • To send marketing emails, newsletters, promotions and exclusive offers if you have given your consent.

Marketing communications may be sent via:

  • Email
  • SMS
  • Telephone
  • Other electronic communication channels

You may unsubscribe at any time.

4. Accuracy of the information provided

You confirm that the personal information you provide is accurate and up to date.

You agree to notify Maison Loriel of any changes to your personal information.

We reserve the right to suspend accounts that contain false or inaccurate information.

5. Data retention

We will retain your personal data only for as long as necessary to provide our services and comply with legal obligations.

If you request deletion of your account, we will securely retain only the information required by applicable law.

6. Your rights

Under applicable data protection laws, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your personal data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Not be subject to automated decision-making

To exercise any of these rights, please contact us at:

support-client@shopnayrel.com

You may be asked to verify your identity before we process your request.

If you believe your rights have been violated, you have the right to lodge a complaint with your local Data Protection Authority.

7. Data security

Protecting your personal information is one of our highest priorities.

We use appropriate technical and organisational security measures to protect your data against:

  • Loss
  • Misuse
  • Unauthorised access
  • Disclosure
  • Alteration
  • Destruction

Although we work hard to protect your information, no internet transmission can be guaranteed to be completely secure.

If you create an account on our website, you are responsible for keeping your password confidential.

8. Changes to this Privacy Policy

Maison Loriel may update this Privacy Policy from time to time.

Whenever significant changes are made, they will be published on this page.

We encourage you to review this Privacy Policy periodically.

9. Third-Party Websites

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

We recommend reviewing the privacy policies of any third-party sites you visit.

10. Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us at:

support-client@shopnayrel.com

11. Acceptance

By using this Website, you acknowledge that you have read, understood and accepted this Privacy Policy.

SMS Marketing & Notifications

We respect your privacy and the information you choose to share with us.

If you opt in to receive SMS marketing, we may use your phone number to send:

  • Order updates
  • Shipping notifications
  • Cart reminder messages
  • Promotional offers
  • Product launches
  • Customer review requests
  • Exclusive discounts

Our website uses cookies to remember the items you add to your shopping cart, including when you leave the checkout without completing your purchase.

This information may be used to send you cart reminder SMS messages if you have agreed to receive them.