PRODUCT DESCRIPTION

Shipping Policy

Free Shipping

We're proud to offer Free Shipping on eligible orders.

All orders are processed and dispatched from our warehouse. Please allow additional processing time during public holidays, promotional periods, and seasonal sales.

Order Processing

Orders are processed Monday to Friday.

Please allow 3–10 business days for your order to be processed before dispatch.

Once your order has been processed, it will be shipped on the next business day.

Please note that we do not process or ship orders on weekends or public holidays.

Order Changes & Cancellations

Once an order has been placed, we are unable to guarantee cancellation.

If you need to update your shipping information, please contact us as soon as possible at:

suppor-client@shopnayrel.com

Please note that once your order has entered the processing stage, we are unable to make any changes to your order or delivery details.

Estimated Delivery Times

We work with trusted international shipping partners to ensure your order arrives safely.

Estimated delivery times are as follows:

• United Kingdom: 7–14 Business Days
• Europe: 7–14 Business Days
• United States: 7–15 Business Days
• Canada: 7–16 Business Days
• Central America: 10–25 Business Days
• Australia & New Zealand: 10–26 Business Days
• Rest of the World: 11–30 Business Days

Please note that these delivery times are estimates only and may vary depending on customs clearance, carrier delays, weather conditions, or other unforeseen circumstances.

Delivery Delays

In exceptional circumstances, delivery may take longer than expected.

Occasionally, orders may require up to 40 business days to arrive.

If your order experiences an unusual delay, please contact our Customer Support team and we will be happy to investigate the shipment and assist you.

We appreciate your patience and understanding and remain committed to providing the best possible shopping experience.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking number to monitor your shipment in real time and stay updated on the delivery status of your or

                                                 MAISONLORIEL

Returns & Refund Policy

Please Note

Returns are not free of charge. Return shipping costs are the responsibility of the customer.

Returns

Can I return my order?

Yes.

If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of receiving your order.

To be eligible for a return, the following conditions must be met:

• The item must be returned in its original packaging with all accessories and components included.
• The item must be unused and in the same condition in which it was received.
• Products where hygiene is essential must be returned clean and in a hygienic condition.
• Any damaged or defective item must be reported immediately upon delivery.
• Return shipping costs are the responsibility of the customer.
• Once we receive your return, it will be inspected within 7 business days. If it meets our return requirements, your refund will be processed.

We reserve the right to refuse returns if we believe the item has been used, damaged, or altered after delivery.

How to Return an Order

To start a return, please email us at:

suppor-client@shopnayrel.com

Your email should include:

• Order Number
• Reason for the return
• Photos of the item (if damaged or defective)
• Customer's Full Name
• Delivery Address

Once we receive your request, we will provide the correct return address.

Please do not return any items to the sender address shown on the package.

Returns sent without prior authorisation may not be accepted.

Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise required by applicable law.

For your protection, we recommend using a tracked shipping service, as Maison Loriel cannot be held responsible for returns lost during transit.

Right of Withdrawal

If you are purchasing as a consumer, you have the legal right to withdraw from your purchase within 14 days of receiving your order, in accordance with applicable consumer protection laws.

To exercise this right, please contact:

Maison Loriel

Email:

suppor-client@shopnayrel.com

Order Cancellation

Because our order fulfilment process is highly automated, orders begin processing shortly after they are placed.

For this reason, once an order has entered processing, it can no longer be cancelled.

If your order has already been dispatched, you must wait until you receive it before requesting a return.

If you wish to cancel your order before dispatch, please contact us immediately and we will do our best to assist you.

International Shipments

Many of our products are shipped directly from our international fulfilment centres.

As a result, shipping times may occasionally be longer than expected due to customs clearance, transport delays, or circumstances beyond our control.

If your order is already in transit, cancellation is no longer possible.

Once you receive your order, you may return it according to this Returns Policy.

Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow several business days for your bank or payment provider to process the refund.

Shipping charges are non-refundable unless required by law or where the return is due to our error.

Late or Missing Refunds

If you have not yet received your refund:

• Check your bank account again.
• Contact your credit card provider, as refunds can take time to appear.
• Contact your bank, as additional processing time may be required.

If you have completed these steps and still have not received your refund, please contact us at:

info.shopnayrel@gmail.com

Exchanges

We only replace items if they are defective or damaged upon arrival.

If you need to exchange an item for the same product, please contact:

suppor-client@shopnayrel.com

We will provide instructions for the exchange process.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive store credit equal to the value of your returned item.

If the gift was not marked as such at the time of purchase, or if the purchaser had the order shipped to themselves before giving it to you, any refund will be issued to the original purchaser.

Return Address

Do not send returns without contacting us first.

Our Customer Support team will provide you with the correct return address after your return request has been approved.

Contact Us

If you have any questions regarding our Returns & Refund Policy, please contact us:

Maison Loriel

suppor-client@shopnayrel.com

We work with carefully selected partners and produce in small runs to reduce waste. Each piece is checked by hand before it is sent to you.